Core Dashboard
Total Users
2.4M
+12.3%MoM
Avg CSAT
4.2/5
+2.1%MoM
Task Completion Rate
78.4%
+5.7%MoM
Conversations Per User
14.7
+8.9%MoM
Most Discussed Topics
This week's top conversation themes
Flight Booking
18,420
+12%
Hotel Recommendations
15,280
-5%
Trip Planning
14,560
+8%
Local Experiences
12,340
0%
Transportation
9,870
-3%
Emerging Pain Points
User frustrations requiring attention
Complex booking forms
3,420 mentions
Hidden fees at checkout
2,890 mentions
Slow response times
2,340 mentions
Limited payment options
1,560 mentions
Mobile app issues
890 mentions
Satisfaction by Topic
CSAT scores across conversation types
Luxury Travel4.8/5
Business Travel4.5/5
Adventure Travel4.3/5
Budget Travel3.2/5
Customer Support2.8/5
Overall Performance Trends
Track key metrics across all user segments over time
Top Performing Segments
Highest value user segments by engagement metrics
Frequent Business Travelers
CSAT: 4.6/5
Sessions/Month: 18.2
Task Completion: 89%
Outcome Quality: 4.4/5
Adventure Enthusiasts
CSAT: 4.4/5
Sessions/Month: 16.8
Task Completion: 85%
Outcome Quality: 4.3/5
Digital Nomads
CSAT: 4.3/5
Sessions/Month: 15.4
Task Completion: 82%
Outcome Quality: 4.1/5
Family Vacation Planners
CSAT: 4.1/5
Sessions/Month: 14.9
Task Completion: 79%
Outcome Quality: 4/5
Luxury Travelers
CSAT: 4/5
Sessions/Month: 14.2
Task Completion: 76%
Outcome Quality: 3.9/5
Bottom Performing Segments
Segments requiring attention and optimization
Budget Browsers
CSAT: 2.8/5
Sessions/Month: 6.4
Task Completion: 45%
Outcome Quality: 2.3/5
Indecisive Planners
CSAT: 2.6/5
Sessions/Month: 5.8
Task Completion: 42%
Outcome Quality: 2.1/5
Last-Minute Bookers
CSAT: 2.4/5
Sessions/Month: 5.2
Task Completion: 38%
Outcome Quality: 1.9/5
Window Shoppers
CSAT: 2.2/5
Sessions/Month: 4.7
Task Completion: 35%
Outcome Quality: 1.8/5
Information Seekers Only
CSAT: 2/5
Sessions/Month: 4.1
Task Completion: 31%
Outcome Quality: 1.6/5